Hello MaryNot-so-Contrary,
We understand you aren't able to add tickets to your Wallet app on your iPhone. It seems they were transferred to you via text and don't show the expected QR code. With information from Ticketmaster, there may be a few reasons why you aren't able to add them. Look at their steps to help here: Ticketmaster Help
If you’re seeing Pass Disabled when trying to access your Ticketmaster tickets in your Apple Wallet it may be for one of the following reasons:
- You may have purchased a ticket from a third-party platform that wasn’t transferred correctly.
- You may not be using the latest version of iOS 16.4 and the latest version of the Ticketmaster app.
- Your phone may not support the latest iOS which is required to add tickets to your wallet.
- You may be attempting to add tickets that are already in someone else's wallet. Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID. If you need to send another fan a ticket, visit the FAQ How do I transfer tickets? to learn how.
- Go to Settings > General > Software Update to make sure you don't have an iOS update available to install.
- Update the Ticketmaster app: How to manually update apps on your Apple device
- Restart your iPhone
If you still aren't able to add them, it could be due to how the owner received them and transferred them to you. You may need to reach out to Ticketmaster directly to confirm the tickets are active before the event.
Take care.
