Apple ipad 5 keeps getting kicked of internet

The apple ipad 5 keeps getting kicked off internet. This happened with our old internet supplier and equipment and now with new internet supplier and new router etc all other devices work as they should. Happens mostly while checking email. Have done reset , restart,etc but to no avail. Any ideas? Not tech savvy so have to be ipad for dummies answer. Thank you

iPad mini 5, iPadOS 16

Posted on May 31, 2023 12:55 PM

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Question marked as Top-ranking reply

Posted on May 31, 2023 04:14 PM

If the iPad disconnects when idle (sleep/locked) you may need to verify the your WiFi Settings for each of your configured WiFi Networks - ensuring that they are set to Auto Join:

Settings > WiFi > [WiFi Network / SSID] - tap the “i” icon - set Auto-Join to ON


Unless Auto-Join is enabled, your iPad will not automatically reconnect to the WiFi network when resuming from sleep - or when coming into range of your WiFi network.


Auto-Join is enabled/disabled for each configured WiFi network.


Your iPad Auto-Lock setting, that controls the period of time before an inactive iPad will sleep, may be as little as two minutes:

Settings > Display & Brightness > Auto-Lock - set as required


1 reply
Question marked as Top-ranking reply

May 31, 2023 04:14 PM in response to jcork49

If the iPad disconnects when idle (sleep/locked) you may need to verify the your WiFi Settings for each of your configured WiFi Networks - ensuring that they are set to Auto Join:

Settings > WiFi > [WiFi Network / SSID] - tap the “i” icon - set Auto-Join to ON


Unless Auto-Join is enabled, your iPad will not automatically reconnect to the WiFi network when resuming from sleep - or when coming into range of your WiFi network.


Auto-Join is enabled/disabled for each configured WiFi network.


Your iPad Auto-Lock setting, that controls the period of time before an inactive iPad will sleep, may be as little as two minutes:

Settings > Display & Brightness > Auto-Lock - set as required


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Apple ipad 5 keeps getting kicked of internet

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