I have a black screen on my macbook pro ... cant start it to a normal screen for some reason ... can anyone help ??

I've been using my Macbook to watch Netflix and all of a sudden the screen froze, went black and now I cant start it up normally ..... my screen now looks like this


its a December 2017 13inch model


can anyone help please ?

MacBook Pro 13″, macOS 10.14

Posted on May 31, 2023 07:00 AM

Reply
9 replies

May 31, 2023 07:41 AM in response to Grant Bennet-Alder

next time you restart, hold Shift key at startup to invoke safe mode. safe mode takes defaults for many settings, and does not allow most third-party add-ons to load automatically.


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Returning to that same screen with menubar but nothing else suggests you may have automatically re-opened all old windows and navigated to the same black Netflix window that refused to show video before. Another alternative is to use Command-Option-Escape to get the force-quit windows, and select Nextflix and force quit.

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I have a black screen on my macbook pro ... cant start it to a normal screen for some reason ... can anyone help ??

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