Security of my iPhone has been compromised

Appleviee Said:

"Security: My question is my ex put a (Web Watcher) on my phone and it’s still messed up. It comes and goes. It won’t let me get anything done it drops calls and won’t let me get into my accounts by saying the password ever time. Dealing with this for 2 1/2 yrs. I’ve been to law enforcement also. Thanks for any help"

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Secure your Info:

Being account access is of high-concern here, (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone likely has your credentials. So, by all means, modifying them.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

then..

3. Report Items to Apple and Others:

You can report phone calls and messages. Use my User: Using the Photos App to Report Scams - User Tip

Appleviee Said:

"Security: My question is my ex put a (Web Watcher) on my phone and it’s still messed up. It comes and goes. It won’t let me get anything done it drops calls and won’t let me get into my accounts by saying the password ever time. Dealing with this for 2 1/2 yrs. I’ve been to law enforcement also. Thanks for any help"

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Ridding of Suspicious Apps:

Set this Up Anew:

If you are so concerned, then reset your iPhone, as if you were to sell it. Perform as interacted here, including the iCloud Logout and backup creation: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support

See more below.

Appleviee Said:

"Security: My question is my ex put a (Web Watcher) on my phone and it’s still messed up. It comes and goes. It won’t let me get anything done it drops calls and won’t let me get into my accounts by saying the password ever time. Dealing with this for 2 1/2 yrs. I’ve been to law enforcement also. Thanks for any help"

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Keep a Clean Record of your Messages:

Use my User Tip: How to Save or Print a Complete iPhone Messages Thread - User Tip

Appleviee Said:

"Security: Thank you so much for all your technical support in a manner, I can understand! Thank you again. Have a good weekend! Donna”

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You are welcome.

Reply back, if you need more assistance.