iPhone screen is not working correctly

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

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Contact Apple for support and service - Apple Support 

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Contact Genius Bar.

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It sounds like your iPhone has sustained damage from the drop. I recommend that you contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.

Axel F.

Hey, @janko161!

Based on your description, it sounds like a hardware issue, most likely resulting from the drop. The white lines on your screen and the unresponsive touch screen suggest that the display may have been damaged.

Your best bet would be to get it checked out by a professional. If you're near an Apple Store, you can make an appointment at the Genius Bar. They can diagnose the issue accurately and provide you with repair options.

In the meantime, try restarting your phone just in case it's a minor software glitch - but given the physical drop, hardware seems more likely. Good luck!

if the touch doesn’t work & there’s lines it might be the LCD which is the screen you’d need to get it replaced