Why is my iMessage turned off and won’t turn back on?

So I recently traded my phone in at the Apple Store for battery issues. And since I’ve been using the phone they traded me with , my iMessage hasn’t been working. All my texts send in SMS messages and I don’t get calls or FaceTimes.

iPhone 13, iOS 16

Posted on May 15, 2023 08:30 PM

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Question marked as Top-ranking reply

Posted on May 15, 2023 08:33 PM

Please check whether the instructions in this guide 👉 If you can’t turn on or sign in to iMessage or FaceTime - Apple Support help you troubleshoot the issue.


Axel F.

2 replies

May 15, 2023 08:34 PM in response to Lucerolucas

Lucerolucas Said:

"Why is my iMessage turned off and won’t turn back on?: So I recently traded my phone in at the Apple Store for battery issues. And since I’ve been using the phone they traded me with , my iMessage hasn’t been working. All my texts send in SMS messages and I don’t get calls or FaceTimes."

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Whom to Contact:

Contact your Carrier, asking them to configure Messaging it to how it should be.

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Why is my iMessage turned off and won’t turn back on?

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