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I was charged for an in-app purchase but i had entered a apple gift card

Hi, a while back i received an apple gift card as a gift and never used it. Fast forward to the other day and i entered it into the app store and made an in-app purchase for 15$ since the card had 25$. But I was charged to my credit card instead of the gift card and now im upset because i wouldve never done that if it wasnt for the card. Before I made the in-app purchase I even looked up online if this would happen and it said as long as I didnt spend anything on the card it would be fine.

iPhone 8, iOS 14

Posted on May 15, 2023 5:33 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 8:55 PM

Hi pauldeceglie

welcome to the Apple (user-to-user) Community.


Re: "I was charged for an in-app purchase but i had entered a apple gift card"


Wondering if you actually redeemed the Gift Card ok:

Eg: You might want to check if you have a gift card balance:

Apple Support article: Check your gift card balance


Re: Redeeming a gift card:

Apple support have articles online to help:

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support


and

Seems you would generally be able to buy the in-app purchases ok.

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support 

says:

Find out more about how purchases bill to your Apple Account balance


Seems that only if Apple was unable to access the gift-card funds, then your credit card would be charged.

____________________________________________________________

Re: "I was charged to my credit card instead of the gift card and now im upset"


If you want you can : Report a problem:

https://reportaproblem.apple.com/?s=6


or

Request a refund for apps or content that you bought from Apple


or

You can reach out to the Billing Support Team:

There is a “Get Support” Link (online chat, phone, eMail etc) or a Support App you can download, at the bottom of their webpage.

Subscriptions and Billing - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

May 16, 2023 8:55 PM in response to pauldeceglie

Hi pauldeceglie

welcome to the Apple (user-to-user) Community.


Re: "I was charged for an in-app purchase but i had entered a apple gift card"


Wondering if you actually redeemed the Gift Card ok:

Eg: You might want to check if you have a gift card balance:

Apple Support article: Check your gift card balance


Re: Redeeming a gift card:

Apple support have articles online to help:

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support


and

Seems you would generally be able to buy the in-app purchases ok.

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support 

says:

Find out more about how purchases bill to your Apple Account balance


Seems that only if Apple was unable to access the gift-card funds, then your credit card would be charged.

____________________________________________________________

Re: "I was charged to my credit card instead of the gift card and now im upset"


If you want you can : Report a problem:

https://reportaproblem.apple.com/?s=6


or

Request a refund for apps or content that you bought from Apple


or

You can reach out to the Billing Support Team:

There is a “Get Support” Link (online chat, phone, eMail etc) or a Support App you can download, at the bottom of their webpage.

Subscriptions and Billing - Official Apple Support


All the best :-)

I was charged for an in-app purchase but i had entered a apple gift card

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