Apple Watch Crown: Turning Very Stiff or No Response to Pushing the Crown & Stiff

Why! No one in apple is looking into this problem. I took my watch to the Genius Bar, they sent it away to be repair... 2 engineers looked at my Ultra Watch & said nothing is wrong & sent it back cleaned... Yesterday I was not happy with the result as it came back the same, stiff to push & stiff to turn the crown. I still don't know what to do...


I use my watch at the Gym, Walking, Water Recreation, Cycling all Weathers & Leisure Time...

I've had 4 watches over the past years & never had a problem except a broken glass which was dealt with...


Where do I go from here no one is listening to my watch problem...

Posted on May 12, 2023 12:34 AM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2023 12:38 AM

Clean and dry the Digital Crown

If the Digital Crown gets stuck or won’t move, check for debris and wipe down your Apple Watch. If you find substances around the Digital Crown, follow these steps to clean it, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet. Soaps and other cleaning products shouldn't be used.
  4. Turn and press the Digital Crown continuously as water runs over the small gap between the crown and the housing. 

When the debris or substance has been washed away, dry your Apple Watch with an absorbent, non-abrasive, lint-free cloth. Rotate and press the Digital Crown as you dry it, and be sure to remove water from the surface of the Digital Crown, the space between the Digital Crown and the watch case, and the surrounding surfaces.



10 replies
Question marked as Top-ranking reply

May 12, 2023 12:38 AM in response to bat_cave

Clean and dry the Digital Crown

If the Digital Crown gets stuck or won’t move, check for debris and wipe down your Apple Watch. If you find substances around the Digital Crown, follow these steps to clean it, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet. Soaps and other cleaning products shouldn't be used.
  4. Turn and press the Digital Crown continuously as water runs over the small gap between the crown and the housing. 

When the debris or substance has been washed away, dry your Apple Watch with an absorbent, non-abrasive, lint-free cloth. Rotate and press the Digital Crown as you dry it, and be sure to remove water from the surface of the Digital Crown, the space between the Digital Crown and the watch case, and the surrounding surfaces.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch Crown: Turning Very Stiff or No Response to Pushing the Crown & Stiff

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.