Apple Cash funds disappeared

Question

Level 1

9 points

Apple Cash funds disappeared

I transferred money from my ACTUAL bank account into my Apple Cash yesterday afternoon. Today I went to the store and went to check on my Apple Pay and my money was GONE ! where did it go ?????? The last transaction I had on the Apple Pay was when I transferred a good amount of money into it and that was it so where is my money ? I have an appointment with a team member in a few hours but I tried everything !! I logged out my iCloud , restarted my phone , updated it , EVERYTHING. I had to pay like 2 bills today with that money and it’s floating in the air somewhere right now. I never knew this could happen. It was only about $260 but still ! That’s my actual money. Has this happened to anyone and what was the reason for it ? :(

Posted on May 7, 2023 02:10 AM

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Answer 1

Drew_7

Community Specialist

May 10, 2023 08:59 AM in response to jenin17

Hello jenin17,

It sounds like you've already scheduled a time to work with an Advisor regarding this issue. We recommend continuing to work with them towards a resolution. You can find some helpful information and support specific to Apple Cash here: Apple Cash - Official Apple Support

Take care.

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Answer 2

MikeL-MA

Level 1

16 points

Oct 3, 2023 01:39 PM in response to jenin17

This is probably not it, but a similar "Apple Cash gone" search brings it here.

Inactivity of Apple Cash is seen as abandoned, and it causes all funds to be confiscated from Apple Cash on iPhone - without notice before or after. (Apple contracts GreenDot prepaid debit card to be Apple Cash run through GreenDot bank) Seen as "Balance Adjustment". GreenDot sends post office mail to address of record (I have yet to receive). Filling out forms will get the funds returned by check in 6-8 weeks after GreenDot receives completed forms. If GreenDot does not receive the completed forms in time, your state gets the funds, and you can fill out different forms with them. Time to abandonment is variable. Apple Cash / GreenDot Terms and Conditions (link in Apple Cash details in Wallet) do not specify or even indicate "abandonment" term exists. Using Apple Wallet does not count toward using the Apple Cash.

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Apple Cash funds disappeared

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