Black Iphone screen

My screen on my phone is black but the phone is on and working, I tried the reset and now I have a computer and a charger image on my screen with an arrow pointing to the computer image,

I only have a basic laptop not a mac so how do I fix this please?


iPhone 12, iOS 15

Posted on May 7, 2023 01:01 AM

Reply
1 reply

May 7, 2023 01:07 AM in response to Lorna380

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Black Iphone screen

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