How to Stop the customize prompt

"Is there a way to stop being prompted to customize my Lock Screen every time I press on the iPhone screen when it is locked? It is hard to hold this phone without pressing the screen on lock and entering customize mode every single time." This question was asked last year, and over 300 people were having the same problem, including me. A solution was never offered. Please help. Thank you!

Posted on May 6, 2023 12:13 PM

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Question marked as Top-ranking reply

Posted on May 10, 2023 08:10 AM

Hi Buterfly7x7,


The operation you're describing appears in the support article Create a custom iPhone Lock Screen:


"Make a new Lock Screen

  1. Touch and hold the Lock Screen until the Customize button appears at the bottom of the screen.

If the Customize button doesn’t appear, touch and hold the Lock Screen again, then enter your passcode.

2. Tap + at the bottom of the screen.

The Lock Screen wallpaper gallery appears."


Based on that article, touching and holding the screen to access those options is expected, and the function is operating as designed. With no settings in the system to manage that feature, you may provide product feedback at the site Feedback - iPhone.


Regards.


1 reply
Question marked as Top-ranking reply

May 10, 2023 08:10 AM in response to Buterfly7x7

Hi Buterfly7x7,


The operation you're describing appears in the support article Create a custom iPhone Lock Screen:


"Make a new Lock Screen

  1. Touch and hold the Lock Screen until the Customize button appears at the bottom of the screen.

If the Customize button doesn’t appear, touch and hold the Lock Screen again, then enter your passcode.

2. Tap + at the bottom of the screen.

The Lock Screen wallpaper gallery appears."


Based on that article, touching and holding the screen to access those options is expected, and the function is operating as designed. With no settings in the system to manage that feature, you may provide product feedback at the site Feedback - iPhone.


Regards.


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How to Stop the customize prompt

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