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Why has my account been disabled?

Why has my account been disabled?

iPhone 12, iOS 16

Posted on May 3, 2023 2:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2023 2:19 PM

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article https://support.apple.com/HT204106 has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If the message says "your account has been disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: https://support.apple.com/kb/HT201487

If you are unsuccessful you may need to request account recovery as outlined in this document https://support.apple.com/HT204921 , or additional assistance from Apple Security: https://support.apple.com/HT204169


If it's another reason then post here with details.


1 reply
Question marked as Top-ranking reply

May 3, 2023 2:19 PM in response to GregH516

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article https://support.apple.com/HT204106 has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If the message says "your account has been disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: https://support.apple.com/kb/HT201487

If you are unsuccessful you may need to request account recovery as outlined in this document https://support.apple.com/HT204921 , or additional assistance from Apple Security: https://support.apple.com/HT204169


If it's another reason then post here with details.


Why has my account been disabled?

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