My online banking no longer works on my new Mac

ADB70 Said:

"My online banking no longer works on my new Mac: I've just updated to Ventura 13.3.1, and now my digital banking online (which I've used for years) will not work - every time I log in to make a payment / transfer etc, it asks me to log in again (on a broken loop).[...]"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :

Try a different browser as suggest by the bank. Firefox would be an example and like most is free and is secure. If it works it would at least get you in to do your banking. I also do online banking but haven't had your issue after the update so I can't offer any insight. Its seems to me the issue is with the bank, not Safari or Apple.

If you contact Apple you are not asking for financial assistance, just technical assistance. They might know how to set up Safari to communicate with your bank's website. At the very least Apple would be aware of the issue.

pek wrote:

funny it is just one bank that I go to daily and yet all my other sites I go to daily (appox 20) some being banks work fine :(

Maybe an indication that the bank with the issue is using Safari incompatible tools/configurations. Change banks or change browser.

got it - but I avoid getting apps from places other than App Store - I trust no one. btw firefox works fine for this bank - so apple update iOS and now I can not get to my back now its my banks problem or mine to use a different browsers - - sure glad thee upgrade only impacted one site :(

pek wrote:

got it - but I avoid getting apps from places other than App Store - I trust no one. btw firefox works fine for this bank - so apple update iOS and now I can not get to my back now its my banks problem or mine to use a different browsers - - sure glad thee upgrade only impacted one site :(

If it is only one bank I think the answer is obvious. It is not Apple's responsibility to make Safari work with every one of the millions of sites out there. It is the site developers' responsibility to ensure that their apps/configurations meet the requirements of the operating system/browsers they want their apps to work with.

With respect to FireFox, it has been a standard safe browser for many years. If you are uncomfortable using FireFox you can try Chrome, Brave, Edge, or any other browser that works with your operating system version.

I could write an online app accessable through a browser and my code may not work with Safari. Using your logic, it would be Apple's responsibility to make Safari compatible with my online app, Sorry, but this is not how the industry works.

works with edge on a different computer - maybe time to leave safari and Mac :(

funny it is just one bank that I go to daily and yet all my other sites I go to daily (appox 20) some being banks work fine :(

pek wrote:

works with edge on a different computer - maybe time to leave safari and Mac :(

That decision is yours to make. But I would opt for the more simple solution of using a browser other than Safari. FireFox is a good option as already suggested.

I do not see firefox in the apps store :(

pek wrote:

I do not see firefox in the apps store :(

Because you get FireFox from the Mozilla FireFox site.