My iMac 2019 is crashing

My iMac 2019 (21 inch) has always had performance issues. The colored circle always appears and the computer freezes, many times for seconds or minutes and other times the system restarts. I've already upgraded the memory and even the HD but the problems persist. It happens with heavier applications like Photoshop, but sometimes even in Finder the problem appears.

Ps. I've contacted Apple by phone many times to try to resolve it but my iMac's performance is still terrible.


[Re-Titled by Moderator]

iMac 21.5″, macOS 13.3

Posted on May 2, 2023 01:31 PM

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11 replies

May 5, 2023 11:47 AM in response to BDAqua

Hi BDAqua! Thanks to answer me.

Im sending you the report. I had CleanMyMac program but i uninstalled it day before yesterday.

Yesterday my Imac looks better in performance but the weal color still happens sometimes. My Imac also restarted when I was away and I dont know why.

My Imac always had average performances since day one. First I thought it was a memory problem. I bought more. Then a computer technician told me my Fusion Drive didn't help so much because its only 32GB SSD. At this time ive already know de HD for Imac 2019 had not so good speed. Then a Authorized Apple Support changes my HD for one compatible. So much money invested and my computer is always having Beachballing appearances.

Thanks again for help.


May 10, 2023 04:38 PM in response to BDAqua

Hi, BDAqua! Thanks again for answer..

I run the AJA test...

It shows 22Mb/sec to write and 446MB/sec to read.

I added additional text with the System Report.

One information that I dont know if can helps is that i have a Wacom Cintiq installed that i almost never use. Why? Because it doesn't work well, always having drives issues. It has problems with my Macbook as well.

May 18, 2023 10:34 AM in response to Luís Prates

✋🏼 Hold up. A normal Read Speed but a terrible Write Speed can happen when you fail to enable TRIMforce when installing an SSD. IT is NOT engaged on our SSD. Happened to me, and it's fixable at home without disassembly


CAVEAT: Kingston is not one of the preferred SSDs for this purpose. Most senior contributors here that have done the conversion recommend only OWC Electras or Crucial's MX series (not the BX series) SATA SSDs. These steps may not play well with a Kingston.


1) First, read this article on how to engage TRIMforce, and make it so.


https://eshop.macsales.com/blog/31619-how-to-execute-trimforce-command-with-your-owc-ssd/


2) Once engaged, you still have work to do. Restart the computer in Safe Mode:


How to use safe mode on your Mac - Apple Support


Once a Safe boot is achieved, DO NOTHING! Walk away and let Safe Mode do whatever housekeeping and reindexing it needs. After 2-3 hours (yes), restart the computer normally and let it sit for another 30 minutes or so for Spotlight to do its thing.


3) Run another Etrecheck test to see is the Write Speeds improve. They should the in the 500±50 MB/sec range if Safe Mode completed its work.


4) If no change, repeat the process.


I had to safe boot several times over three days to regain speeds on my OWC Electra SSD which I originally installed without engaging TRIM.


Again I know this works with Crucial and OWC drives but do not have full confidence in Kingston for a number of personal reasons. If your cannot enable TRIM, the drive will have to be replaced anyway or your will need BDAqua's elegant but more expensive solution. To me it is worth the risk but it is ultimately yours to do risk assessment. It si not useful as is.


Thanks to Grant Bennet-Alder for his excellent help when my SSD did what yours is showing.



May 2, 2023 03:41 PM in response to Luís Prates

We need to see what all is running, a report from this will not display any personal info...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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My iMac 2019 is crashing

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