clearing my cache

I'm having trouble with a site to which I am a subscriber. They told me to 'clear your cache & cookies'. I use Google- so do I follow the instructions for Safari, or for Google.

Also will I lose the screenshots on my desktop if I clear my cache?

I can't figure out how to do this!


Posted on May 1, 2023 07:40 AM

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Question marked as Top-ranking reply

Posted on May 1, 2023 08:51 AM

If you are using Safari, refer to the following Apple Support documents:


Clear your browsing history in Safari on Mac - Apple Support

Manage cookies and website data in Safari on Mac - Apple Support


The following is also likely to be helpful:


If Safari doesn't open a page or work as expected on your Mac - Apple Support


Also will I lose the screenshots on my desktop if I clear my cache?


Nope. Screenshots saved to your Mac's Desktop lie beyond Safari's ability to affect them.

5 replies
Question marked as Top-ranking reply

May 1, 2023 08:51 AM in response to 4gamesMe

If you are using Safari, refer to the following Apple Support documents:


Clear your browsing history in Safari on Mac - Apple Support

Manage cookies and website data in Safari on Mac - Apple Support


The following is also likely to be helpful:


If Safari doesn't open a page or work as expected on your Mac - Apple Support


Also will I lose the screenshots on my desktop if I clear my cache?


Nope. Screenshots saved to your Mac's Desktop lie beyond Safari's ability to affect them.

May 1, 2023 09:29 AM in response to John Galt

I can't do this! I followed the prompts in the 'manage cookies & website data in Safari on Mac' deleted the site went back logged in - same problem. Logged out then back in same problem.

I don't understand all these instructions about extensions etc.

Don't want to clear history or anything - just want to view this site without huge words & symbols overlaying text! (AD - and the symbols for play - pause etc)

I'm an old lady, this is too confusing!

May 1, 2023 09:42 AM in response to 4gamesMe

Solving whatever is wrong will require clearing Safari's history, at a minimum. Also, Safari Extensions are capable of causing all sorts of problems. None are required, and I don't use any. Getting rid of them is simple.


If it's all too much trouble you might be better off contacting Apple Support, who can screen share with you (with your consent, of course) so that they can see what's wrong and talk you through fixing it. They don't manipulate your Mac directly; they will just show you where to point and what to do.


Start here: Get Support

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clearing my cache

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