how do you chat with an agent

there used to be a 'chat' button - how do you chat with an agent

iPad mini, iOS 10

Posted on Apr 27, 2023 08:22 AM

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Limnos

Level 10

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Posted on Apr 27, 2023 08:24 AM

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product.

Some offer chat support, but not all.

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2 replies

Top-ranking reply

Limnos

Level 10

423,917 points

Apr 27, 2023 08:24 AM in response to yvettesaballa

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product.

Some offer chat support, but not all.

Apr 27, 2023 08:37 AM in response to yvettesaballa

One of the easiest methods to initiate and manage your support cases - or to request a call from an Apple Support Agent - is to use the excellent Apple Support App.

If not already installed on your iPad or other Apple devices, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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how do you chat with an agent