Mail lists iCloud account twice

Mail on my Mac lists my iCloud account twice in the sidebar. Contents are identical in them. on Safari logging in to iCloud, Mail shows only one iCloud account.

The attached screenshot shows the "All Inboxes" item showing the total of 2 new mails in the iCloud accounts, but only lists the 1 actual new one in the List.

I've managed to get Mail to quit doing this a couple times, but it always comes back to this doubling.

I believe this just started when I updated to 13.3.1


iMac 24″, macOS 13.3

Posted on Apr 26, 2023 09:28 AM

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Question marked as Top-ranking reply

Posted on Apr 28, 2023 12:06 PM

Hello CA_Dreamer,


We'd be happy to help. There are a few troubleshooting steps we can try. To get started, we recommend using Connection Doctor to help identify any potential issues with your accounts. Use Connection Doctor in Mail on Mac - Apple Support


Connection Doctor may not show any issue if your accounts are able to send and receive. If you do see an issue, follow the steps it recommends.


You can also check and if need be change your account server settings. iCloud mail should automatically add your server settings, but it's not a bad idea to check for duplicates as that may cause this issue. Change Server Settings in Mail on Mac - Apple Support


As a last resort, you can try to sign out and sign back in. This will remove the accounts from your Mac and set them back up. This will also remove any email you've saved offline. Log out of or remove email accounts in Mail on Mac - Apple Support


You may find these steps helpful:

1. In the Mail app  on your Mac, choose Mail > Settings, then click Accounts.
2. Select an account, then click the Remove button .
3. Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Click the button to open Internet Accounts, then turn Mail off for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button .



Thanks.

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1 reply
Question marked as Top-ranking reply

Apr 28, 2023 12:06 PM in response to CA_Dreamer

Hello CA_Dreamer,


We'd be happy to help. There are a few troubleshooting steps we can try. To get started, we recommend using Connection Doctor to help identify any potential issues with your accounts. Use Connection Doctor in Mail on Mac - Apple Support


Connection Doctor may not show any issue if your accounts are able to send and receive. If you do see an issue, follow the steps it recommends.


You can also check and if need be change your account server settings. iCloud mail should automatically add your server settings, but it's not a bad idea to check for duplicates as that may cause this issue. Change Server Settings in Mail on Mac - Apple Support


As a last resort, you can try to sign out and sign back in. This will remove the accounts from your Mac and set them back up. This will also remove any email you've saved offline. Log out of or remove email accounts in Mail on Mac - Apple Support


You may find these steps helpful:

1. In the Mail app  on your Mac, choose Mail > Settings, then click Accounts.
2. Select an account, then click the Remove button .
3. Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Click the button to open Internet Accounts, then turn Mail off for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button .



Thanks.

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Mail lists iCloud account twice

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