Apple Watch Ultra on Vodafone UK seems to lose connection to cellular data plan

Worked for a few minutes (after an hour with Vodafone tech support setting it up), then said "Your vodafone UK account is not eligible to enable mobile service on your Apple Watch. Contact vodafone UK at 191 for more information.". The Vodafone UK data plan is shown as 'not in use' and the only options on the 'i' are 'remove Vodafone UK plan' or 'cancel'. Vodafone can't or won't seem to help! Any ideas ? Is this a known issue?

Apple Watch Ultra

Posted on Apr 25, 2023 08:47 AM

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1 reply

LD150

Level 10

95,595 points

Apr 25, 2023 01:22 PM in response to Antca

Vodafone UK are listed as providing the Watch extension for Watch.

It will be an additional configuration at additional cost in the form of a Watch eSIM. Make sure that has been paid-for.

(Vodafone does not provide support for "family" set-up Watch using dad's iphone, only EE do that)

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Apple Watch Ultra on Vodafone UK seems to lose connection to cellular data plan

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