Unable to turn on Face ID

can I get Apple support to resolve my phone Face ID issue

iPhone XS

Posted on Apr 24, 2023 12:52 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2023 12:53 AM

If Face ID isn't working on your iPhone or iPad Pro

  • Check for updates. ... 
  • Check your Face ID settings. ... 
  • Check that nothing is covering the TrueDepth camera. ... 
  • Make sure that your face isn't blocked. ... 
  • Make sure that you're facing the TrueDepth camera. ... 
  • Restart your device. ... 
  • Add an alternate appearance. ... 
  • Reset Face ID.

More items...


If Face ID isn't working on your iPhone or iPad Pro

1 reply
Question marked as Top-ranking reply

Apr 24, 2023 12:53 AM in response to sadhu145

If Face ID isn't working on your iPhone or iPad Pro

  • Check for updates. ... 
  • Check your Face ID settings. ... 
  • Check that nothing is covering the TrueDepth camera. ... 
  • Make sure that your face isn't blocked. ... 
  • Make sure that you're facing the TrueDepth camera. ... 
  • Restart your device. ... 
  • Add an alternate appearance. ... 
  • Reset Face ID.

More items...


If Face ID isn't working on your iPhone or iPad Pro

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Unable to turn on Face ID

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