iphone disabled

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Jujubees1985 Author

Level 1

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iphone disabled

I have an iphone that i purchased thru Sprint/Tmobile several years ago, i cannot get into it as it says "Iphone disabled connect to itunes" but i cannot get it to connect to iTunes. How do i unlock this phone??

iPhone 11

Posted on Apr 19, 2023 08:51 AM

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Answer 1

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Limnos

Level 10

423,941 points

Apr 19, 2023 08:52 AM in response to Jujubees1985

Hello,

It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this. Which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

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Answer 2

Apr 19, 2023 08:58 AM in response to Jujubees1985

Make sure that you have the latest version of iTunes installed on your PC. Try another cable to connect the PC to the iPhone.

Download and use iTunes for Windows 10Apple Official Apple Support › en-us

You will likely need to Restore the iPhone back to factory settings, then use a current backup of the phone to get it looking it like it did before trouble arrived.

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iphone disabled

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