How to fix Virtual Medal display on my Apple Watch?

Is anyone else having issues with their move goal medals? Up until now all have worked and I’ve achieved them, but now I’ve reached 500 move goals, I’ve not received the virtual medal, it’s remained greyed out even though it shows I’ve achieved 502 out of 500! Hope that makes sense?


[Re-Titled by Moderator]

iPhone 8, iOS 15

Posted on Apr 19, 2023 04:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2024 02:46 PM

My issue is that the 500 move goal is stuck on 428 even though I achieve my move goal daily.

2 replies

Apr 20, 2023 05:11 PM in response to BrotherUrth

Thanks for reaching out BrotherUrth,


It sounds like you are missing some Activity badges. We can help.


Let's go ahead and Update iOS on iPhone to start. Once updated, Update your Apple Watch as well.


Next, Unpair and erase your Apple Watch and then Set up and pair your Apple Watch with iPhone again.


Then check to see if there has been any change.


If not, you can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.


Hope that helps.


Take care.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix Virtual Medal display on my Apple Watch?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.