Apply TV chooses wrong app

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Level 1

4 points

Apply TV chooses wrong app

I own series like The Big Bang Theory and The Office, etc…. I go to my library and select an episode to watch. I watch a few episodes and turn off the tv. When I come back I select the continue watching option from the main Apple TV menu. Instead of playing from my library it takes me to the streaming app that currently has this show. Why doesn’t it leave me in my library? How can I stop this?

additionally, it doesn’t continue playing from free apps. For example, my kid watches Daniel the tiger. It’s free on PBS. We watch it on PBS. I click continue watching from the Apple TV screen and it opens amazon prime and says I have to pay $2.99 per episode.

how do I fix these issues?

Apple TV 4K, tvOS 12

Posted on Apr 15, 2023 04:02 PM

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Answer 1

Urquhart1244

Level 10

145,746 points

Apr 17, 2023 11:33 PM in response to Bcmarney

Try going to the Details page for a show that got mislinked. Scroll down to How to Watch, then select the intended content provider from the available options. That should update the link for Up Next as well.

Else try removing the title from Up Next, and watch a next episode from the library. That should set the wanted link for Up Next anew.

Apple TV 4K, tvOS 12

Users are advised to keep their devices up-to-date, for best support and features.

Update your Apple TV - Apple Support

About Apple TV 4K and Apple TV HD software updates - Apple Support

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Answer 2

Bcmarney Author

Level 1

4 points

Apr 18, 2023 10:54 PM in response to Urquhart1244

Tried it. It may hold for an episode or two but then it reverts everything towards a paid streaming service.

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Answer 3

Urquhart1244

Level 10

145,746 points

Apr 19, 2023 03:57 AM in response to Bcmarney

If the issue persists, then please contact the Apple Support staff for further assistance.

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Apply TV chooses wrong app

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