My child submitted a purchase on the wrong place for 19.99! I just found this game!,, and I love it! Help please to refund my 19.99!

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Level 1

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My child submitted a purchase on the wrong place for 19.99! I just found this game!,, and I love it! Help please to refund my 19.99!

My 15 year old daughter used 19.99 I had put aside to play on my new game redecorate! And , it’s for the completely wrong game! Please please please refund back to my gift card on my iPad account! You guys are exactly why I only use Apple now for the last 10 years, after leaving Android 10 years ago for you! Please help!

Sincerely,

Kimberly D. W

[Personal Information Edited by Moderator]

Posted on Apr 14, 2023 02:36 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

209,871 points

Apr 14, 2023 05:47 AM in response to Dawnsdecor

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.

Or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

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My child submitted a purchase on the wrong place for 19.99! I just found this game!,, and I love it! Help please to refund my 19.99!

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