Unable to retrieve a previously saved version of a file from iCloud Drive

Dear community,


I have an excel file saved in icloud drive which I access everyday. Today suddenly it stopped opening with an error

Excel cannot open the file ’CC Bills 2023.xlsx’ because the file format or file extension is not valid. 


I have asked Apple Help and Senior Advisor's help too - to recover a previously saved version of the file


They clarified they can not retrieve any old versions of this file


Also, the other way suggested - Open using NUMBERS - Select Browse all versions and open previously saved files - also did not work - as the Numbers app becomes Unresponsive as soon as I select browse all versions


I am wondering, isn't it the basic feature of a drive - to retrieve the previous versions of the file - that too just 24hr old?


Do you know any work arounds for this

Posted on Apr 4, 2023 03:12 AM

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4 replies

May 1, 2023 12:04 AM in response to CherithaM

CherithaM Said:

"Unable to retrieve a previously saved version of a file from iCloud Drive"

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Thank you for the screenshot.


Recovering Files form iCloud:



One unique method...

Download All of iCloud:

If you wanted to, you could download all of iCloud, and then search from within. Perform my User Tip: Getting a Quick and Direct "iCloud Drive-to-External Hard Drive" Download - User Tip. You would then use the Search Bar in a Finder window to browse for they file in the download.

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Unable to retrieve a previously saved version of a file from iCloud Drive

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