Cant acces my imac Model 96

After an update (OS), I cant log on my imac. I have reset my password many times, that does not work. I have reinstalled that did not work either.

My keyboard is all messed up to. For example To get / I need to press –, and to get that one I must press option and questionmark.

What the heck is happening?

Earlier displays & monitors

Posted on Apr 3, 2023 09:02 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 11:31 AM

You can plug the serial number into this Apple site for additional system info and identification.

Check Your Service and Support Coverage - Apple Support

Please see: Find the serial number of your Apple product - Apple Support


If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in Safe mode (press and hold the shift key down at startup). It can take much longer to safe boot (5 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode is non-destructive to user data. It’s not a cure-all, but very often corrects  weird software behavior. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


8 replies
Question marked as Top-ranking reply

Apr 3, 2023 11:31 AM in response to Dj_Jysbs

You can plug the serial number into this Apple site for additional system info and identification.

Check Your Service and Support Coverage - Apple Support

Please see: Find the serial number of your Apple product - Apple Support


If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in Safe mode (press and hold the shift key down at startup). It can take much longer to safe boot (5 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode is non-destructive to user data. It’s not a cure-all, but very often corrects  weird software behavior. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


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Cant acces my imac Model 96

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