Find My and a blocked iPhone

I entered the wrong password and my phone got locked. Trying to erase iPhone via iCloud Find Mine, site hangs after starting device search. The app hangs after launching "Erase this device". Can you tell me what the problem is, thanks in advance.

iPhone 11 Pro Max, iOS 16

Posted on Mar 30, 2023 07:10 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2023 01:59 AM

If you forgot your passcode, you can use your Apple ID and password to erase and reset your device without a computer.


If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPhone or iPad.)



Lock Screen Passcode or Screen Time Passcode.


Following this process is the only way out if your iPhone is disabled. The steps given in this link will help you reset the passcode -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Note: If you have forgotten the Screen Time Passcode then restoring your device from a backup after the passcode reset will return the Passcode back to your device. So, please do not restore from a backup.




4 replies
Question marked as Top-ranking reply

Mar 31, 2023 01:59 AM in response to MadamDevil666

If you forgot your passcode, you can use your Apple ID and password to erase and reset your device without a computer.


If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPhone or iPad.)



Lock Screen Passcode or Screen Time Passcode.


Following this process is the only way out if your iPhone is disabled. The steps given in this link will help you reset the passcode -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Note: If you have forgotten the Screen Time Passcode then restoring your device from a backup after the passcode reset will return the Passcode back to your device. So, please do not restore from a backup.




Mar 31, 2023 01:59 AM in response to MadamDevil666

iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



Mar 31, 2023 05:39 AM in response to SravanKrA

The security lock timer on the iPhone 11 Pro Max hangs and after rebooting, the time is restarted, i.e. not from the moment of hanging. The "Protect Lock" message was there, but there was no "Erase [device]" item in the bottom corner of the screen. After the reboot, the message "iPhone device is unavailable" .

I enter the correct passcode, but it doesn't work. All this started after the iOS 16.4 update.

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Find My and a blocked iPhone

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