My iPhone 14 Pro Max suddenly has calls going to voice mail to callers not on contact list. All my settings have been checked then rechecked to allow all callers. Issue still continues.
[Re-Titled by Moderator]
gmancbp Said:
"Calls going to voicemail: Upon updating my iPhone to 16.4 today the problem has been resolved.”
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For reference…
Notes on this Update:
Go here: About the security content of iOS 16.4 and iPadOS 16.4 - Apple Support
Two issues that were address and fixed in this update are of high-relevance to this issue. Both read: “Impact: An app may be able to access information about a user’s contacts“
gmancbp Said:
"Calls going to voicemail: My iPhone 14 Pro Max suddenly has calss going to voice mail to callers not on contact list. All my settings have been checked then rechecked to allow all callers. Issue still continues."
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Troubleshooting Calls Going to Voicemail:
Whom to Contact:
Rings and Voicemail are services provided by your Carrier. So, contact your Carrier to find out how to fix this.
Ensure that you have Silence Unknown Callers in your phone settings set to OFF. Once you have confirmed this and are still having calls from unknown callers go straight to voicemail, then contact your carrier and check whether there any spam/scam call filters that may be active on your account at their side.
Axel F.
Thank for the information. I have as you suggested and have unknown callers as being off. The phone has been reset as though I was trading it in. Apple did a diagnostic on the phone and they found nothing. I spent hours on the phone with the carrier (Verizon) and they cannot find anything. They have it escalated to a higher tech. I'm still waiting what they say. I only have the Verizon spam call filter on may phone. Just not sure what's going on, never had this issue b before on my iPhone 14 Pro Max.
Have you tried removing the Verizon spam call filter to check whether that resolves the issue? At least this way you will know whether the spam filter plays a role in this behavior by your iPhone.
Axel F.
Thank you for the idea. I deleted the call filter app and restarted the phone. Still having calls go to voice mail without ringing. The only calls that get thru are those in my address book. I appreciate you taking the time to help me.
Were there any settings in that app that you had to clear before you deleted the Verizon Spam Filter app? In other words, return settings in the app to normal before deleting it? I ask because I am not sure whether simply deleting the app also returns the Verizon server side settings to normal.
In the end, I recommend that you stay on top of things with Verizon because it appears that you have tried and done all of the things that have been recommended for this issue.
Axel F.
Upon updating my iPhone to 16.4 today the problem has been resolved. I checked my phone 30 minutes before I even knew there was an update and all calls not in my address book were still going to my voicemail immediately. After I found out there was an update to 16.4. I updated my iPhone and afterwords my phone now rings when I receive a call and it’s not in my address book therefore, it must’ve been a software problem that Apple resolved
I am so glad that you have the issue resolved. Enjoy your iPhone.
Axel F.
Thank you for taking the time to make suggestions on my issue, I sure did appreciate it.
You are always welcome.
Axel F.
My iPhone 14 Pro Max calls are going to voicemail
