My iPhone won't connect to cellular data

What does it mean when my iphone won't connect to cellular data and is just showing primary when I selected cellar but I only have one phone.


[Re-Titled by Moderator]

iPhone 13

Posted on Mar 25, 2023 02:39 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2023 06:43 PM

Hey noelia69,


We'd recommend reviewing this article as it provides steps to help resolve issues with cellular connections: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


"1. Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

 


2. Check for a Carrier Settings update

To manually check for and install a carrier settings update:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

 


3. Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card.

 


4. Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

 


5. Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS.

 


6. Contact your carrier 

Issues with your carrier or account might affect your service. Contact your carrier to:

  • Verify that your account is active and in good standing.
  • Make sure that there are no outages in your area.
  • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:

 


7. Get more help

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.

If you see an alert next to No Service, learn what you can do.

Published Date: January 17, 2023"


Thanks!

1 reply
Question marked as Top-ranking reply

Mar 26, 2023 06:43 PM in response to noelia69

Hey noelia69,


We'd recommend reviewing this article as it provides steps to help resolve issues with cellular connections: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


"1. Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

 


2. Check for a Carrier Settings update

To manually check for and install a carrier settings update:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

 


3. Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card.

 


4. Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

 


5. Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS.

 


6. Contact your carrier 

Issues with your carrier or account might affect your service. Contact your carrier to:

  • Verify that your account is active and in good standing.
  • Make sure that there are no outages in your area.
  • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:

 


7. Get more help

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.

If you see an alert next to No Service, learn what you can do.

Published Date: January 17, 2023"


Thanks!

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My iPhone won't connect to cellular data

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