On a Call and phone randomly mutes myself and the caller

When I'm on the phone - since 2 updates ago - today is 3.21.23 - the little speaker icon comes on and off- and it mutes the caller and myself- I click on the speaker and nothing happens - it is random - but it happens frequently- any ideas? iOS version 16.3.1 iPhone 11

Posted on Mar 21, 2023 05:42 AM

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Question marked as Top-ranking reply

Posted on Mar 23, 2023 09:25 AM

Thank you for the follow up. Did you also try to Force restart iPhone - Apple Support?


This is different from a normal restart where you just turn your iPhone off, then on.


If that doesn’t work, please try the steps in If the microphones on your iPhone aren't working - Apple Support.


If the issue persists, please contact Apple Support.


I wish you the best of luck in resolving your issue. Have a wonderful day!



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3 replies
Question marked as Top-ranking reply

Mar 23, 2023 09:25 AM in response to JodiPT

Thank you for the follow up. Did you also try to Force restart iPhone - Apple Support?


This is different from a normal restart where you just turn your iPhone off, then on.


If that doesn’t work, please try the steps in If the microphones on your iPhone aren't working - Apple Support.


If the issue persists, please contact Apple Support.


I wish you the best of luck in resolving your issue. Have a wonderful day!



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On a Call and phone randomly mutes myself and the caller

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