Need help my Face ID is not working

My Face ID is not working can you help

iPhone XS Max, iOS 16

Posted on Mar 20, 2023 07:27 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2023 07:33 AM

This is generally a hardware issue. If the unit's on an OS version older than 16.3.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.


(236675)

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Need help my Face ID is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.