Switching on end-to-end encryption
Cannot proceed past “unknown error, try again later” message when trying to enable end-to-end encryption on IPhone 14 so can use AirTags. Any advice?
iPhone 14, iOS 16
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User profile for user:
Gena_D
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Community Specialist
Hello AirTagadvice2023,
This article explains how to enable this feature: How to turn on Advanced Data Protection for iCloud - Apple Support. Please take note of this section: "Before you turn on Advanced Data Protection, you’ll be guided to set up at least one alternative recovery method: a recovery contact or a recovery key." Make sure that has been done before attempting to turn on end-to-end encryption.
Also, we'd advise that you restart your iPhone (Restart your iPhone - Apple Support) and make sure to be connected to a strong Wi-Fi network when trying again.
We hope this helps. Let us know if we can assist with anything else at all. Take care.