Problem with retrieving pkpass files

I tried to forward an email containing a boarding card in pkpass format, and the result was that now there is a permanent pop up of a Fw email and if I try to open it the email app crash down. My email box appear as following picture

iPhone 13, iOS 16

Posted on Mar 15, 2023 10:59 AM

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1 reply

Stevi_S

Community Specialist

Mar 16, 2023 2:25 PM in response to AntoLM

Hi AntoLM,

Thanks for using Apple Support Communities. We understand you're running into an issue with Mail, and we're happy to help. Start with the steps below to help resolve this behavior:

Restart your device: Restart your iPhone
Remove and and re-add your email account: Add and remove email accounts on iPhone

Thanks.

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Problem with retrieving pkpass files

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