Extremely Blurry Screen M1 MacBook Pro 16

Yeah, it is fixed but costs 917$ for me here in California

Screen replaced for free under Consumer Law by Apple, really pleased I did not have to pay £700. Fantastic service by Apple, it was all done in less than 3 days

Does anyone know if the consumer protection laws work in Canada?

Personally, this happened to me on a new MacBook and it was when I updated to Sonoma 14.4.1. What version did you have?

They do not.

Same blurry issue on mine. Just past warranty. Apple wants $800 to fix it, just as most previous posts note. They immediately knew what was wrong, as they must see this all of the time.

Can you tell me how I could do this in the US?? We bought from Costco about 14 months ago and am having the same issue.

Same issue here too. Extremely disappointing, given that my laptop is only 1 year and 2 months old. I brought it to the Apple Store and the only solutions I was given were spending $600 in a new Mac monitor or using an external (cheaper) monitor.

I reported the issue here too: https://discussions.apple.com/thread/255131717?answerId=259545664022&page=1

I had the same problem, even after a restart. I hooked up an external monitor, logged in, and used a tool I have called "Better Display" to turn off the built in LCD and turn it back on again. That worked for some reason.

So was all your data fine? It was just a display issue? Having the same problem myself. It started the other day whilst working in Ableton. I was able to restart after several failed attempts. Then, today it happened again and won’t restart. I stupidly didn’t back it up with Time Machine (most of my most important files are backed up.

It’s a hardware issue, so they should be able to fix it while preserving the data, correct?

thanks so much!

-s

claud1us wrote:

Screen replaced for free under Consumer Law by Apple, really pleased I did not have to pay £700. Fantastic service by Apple, it was all done in less than 3 days

Superb! What country are you located in? I'm sure the rules differ from country to country, but I'd love to give this a shot too and point out to the customer service to look up the Consumer law by Apple to process this for free.

blurfocus wrote:

Enzoper wrote:

This thing happened to me too, but after just 3-4 days. It does go back and forth (working sometimes, and sometimes not), and this typically shifts when ever I close the laptop and open it back up again. I did go back to the apple store to check if there were any connectivity issues, they opened the laptop twice to double-check, and everything seemed to be in order.

I wonder if the problem might have to do with the magnetic "lid angle sensor."

This is a great take. I do have an iPad which I usually put in the same pocket as my laptop in my backpack, the cover for the iPad does have magnets, so this could somehow have caused this. Anyone else that has had magnets close to their laptop before this happened?

blurfocus wrote:

For anyone needing a ray of hope, my Macbook Pro M1 began suffering from this exact same blurry and dark monochrome screen problem just prior to the holidays. My screen very closely matched the photos that I see everyone posting, so I am positive it is the same issue. Nothing I tried could make the problem go away. I even took it to the Genius bar at the Apple store. They ran various diagnostics and replaced the firmware, but couldn't solve the problem. They said that it would cost $1,000+ to repair.

Today, I booted it up after two months of not using it to find that the problem had disappeared! I saw the little white house-shaped icon and the progress bar which I think indicates that it was trying to restore itself from hibernation. The display was sharp and full brightness. I did not do anything to the machine between the time it wasn't working and the time that it was, except for letting it sit for an extended period (approximately 2 months).

Just 2 and 1/2 days later, the dark blurry screen has returned :(. I opened my Macbook and the screen looked normal for a couple of seconds and then the whole thing went dark at once.

It’s unfortunate. I’m hoping to get some information from Apple or someone who does repairs to confirm the most likely cause of the issue. It seems like a backlight flex cable type of issue but who knows. Tried to share my experiences with support on here, in regard to addressing and identifying the issue but it was flagged for some reason. Long story short, it will set you back around $800 USD. We’re gunna have to sit tight and see if higher frequency of complaints of the same issue result in recall.

I'm experiencing the same dark and blurry display issue after 18 months of ownership. I will add that I noticed some screen flickering a few weeks before, and a few instances where the screen went out but came back after closing and re-opening a few minutes later. Then it became a permanent problem.

Apple support referred me to a local authorized Apple Service Provider. I told him I tried all the tests and tricks without success, but that I've been using an external monitor without problems. He checked for physical damage, but saved me the $35 intake fee for them to run the same tests I've already done. He said that the graphics card is fine if it worked with my external monitor. Basically, I would be charged $925 for a full screen replacement. He said he had not heard of any widespread display issues since the 2016 models.

Those of us with this issue may be on the early end of something that points to a larger manufacturing issue, or we are just an unlucky batch. Either way, no recalls or warranty extensions have been offered by Apple to resolve this yet.

A 16-inch M1 Macbook of the same age without screen issues is valued at $1.5-2K. So, spending nearly $1K for a replacement screen is unreasonable. Plus, how long would a replacement screen last? Another 18 months?