Extremely Blurry Screen M1 MacBook Pro 16

Hello! I’ve got an M1 MacBook Pro 16 from my work. I’ve been using it just fine, but recently the internal display just randomly got insanely blurry (it’s practically a black screen). I generally use my Mac with an external display connected via thunderbolt usb c, and that works fine. It’s just the internal display.


Is there any way to fix this, or is this just a screen hardware issue? I’ve attached a photo that shows what this looks like during boot, where you might usually see the apple logo and a loading bar. It’s clearly distorted and just barely recognizable. I can still control the laptop, but when I get to the login screen it’s just a big gray blob.

Posted on Mar 8, 2023 06:33 PM

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Posted on Feb 19, 2024 02:53 PM

Just wanted to let others know who have the same issue, that I saw someone’s message on here about consumer law today and realised I could file my own claim. By the end of the day was offered a FULL refund for my faulty device.


I posted on this thread last month when my laptop screen went blurry/black, and after going to the Genius Bar was told it would cost my £700 to fix.


Today I realised that if you can prove the laptop has a fault that wasn’t due to personal damage (get a Genius Bar Diagnostic for this) you can claim on Consumer Law.

In the U.K., you have 6 years to claim under this law, and essentially weighs up what’s a fair amount of time you can expect a device/object etc to work.


Thankfully I bought from Costco, and today started a complaint through Resolver. Within 12 hours I had a call from the warehouse manager at the Costco I bought the laptop, and after hearing everything and seeing the Genius Bar diagnostic report, offered me a full refund.


Very thankful for the amazing retail workers/managers out there!


Just wanted to let everyone else on this thread know, so that you can hopefully get the same outcome.

If you need more info, in the UK you can call Citizens Advice, and they’ll explain Consumer Law to you and help!


Hope this helps someone out there!


*Background Info : Device is 2 years and 3 months old. Issue happened out of warranty*


*To do this I had an Apple Diagnostic Report, all my receipts / evidence of purchase*

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123 replies

Jan 12, 2024 10:15 AM in response to Cupid_Bot

Today I had the EXACT same thing. I was working and then my laptop went black. Tried every trick online, and when it would start up it was extremely blurry and all I would see is the blurred Apple logo.


After seeing this thread, I really hoped it wasn’t the same problem I was having.. but it was.


I got a diagnostic from Apple Genius Bar, and was told that because it was out of warranty by 2 months that I would need to pay £700+ to get it fixed.


Absolute joke, after buying a laptop that cost £1700, it shouldn’t be breaking like this after 2 years.


The Apple tech told me that it’s a hardware issue, and that other than that my machine was working completely fine.


So now I need to buy a new computer/laptop, or use an external monitor. Never buying an Apple Laptop again !

Apr 23, 2024 02:38 PM in response to Cupid_Bot

Got this issue this evening with my M1 MBP 16" in exactly 17 months since I've purchased it here in Ukraine.

I saw one post in this thread where the poster admits he was using it with the USB-supplied power, which is exactly my case. My Dell P2723QE provides 90W, but frankly, I doubt it has to do anything with the display issue.


I don't have any hope to resolve it via the reseller I've purchased it from, but sending email to Tim Cook's address has once magically helped in an almost identical case I had in 2014 with another MBP, early 2011's 15 inch one. Though, chances at this route are minuscule as well.

Mar 21, 2024 04:04 AM in response to felixswift

One interesting finding I had was that when getting the MacBook into diagnosis mode and running the offline tests (by using an external mouse, keyboard & display to get through the dialogs while having the notebook closed), the screen works perfectly fine. But only during testing. So it seems weird that it is something with the screen or the lid angle sensor.


Maybe some others with the same problem could confirm whether this works on their machines or not? Then it would be something completely different (and I am not sure why replacing the screen would fix the issue as the screen is working perfectly fine).


Maybe something on the motherboard on the path to the lid angle sensor? Diagnosis says "everything works fine"...

May 27, 2024 09:51 AM in response to Cupid_Bot

I experienced this issue with my M2 MBP a month after I spilled some liquid on the keyboard. I decided to repair it for around $900 for a screen replacement. But recently (after 6 months), it happened again. I was doing some work when the screen suddenly went dark, leaving only the mini-LED backlight, which shows dark and bright parts of the screen. By the way, probably, I found the same issue with the iPad Pro 12.9 with the mini-LED screen. Here is a possibly related thread:


Gen 5 iPad Pro 12.9, display very dim/blu… - Apple Community


Apr 15, 2023 07:25 PM in response to Cupid_Bot

I have the exact same problem. I signed on to tell others about how I was able to solve it myself. Since I could not see the screen, I connected an HDMI cable to my TV. I booted into recovery mode, which required, closing the screen, which would not let me access the keyboard and mouse, of course. I was able to use a Bluetooth mouse that I had paired while I had access when the TV was connected this let me select the first option in the recovery screen, and then I was able to open the screen and use the keyboard and mouse, to erase the partition and reinstall OS X, I did this in preparation for sending the computer in for service as I did not want to have my proprietary data at risk, but I was surprised to find that once the installation was complete, the screen came back. I’m completing the reinstall now, but the fact that the screen is back on likely means it will stay that way. Fingers crossed…

May 14, 2024 01:50 AM in response to Cupid_Bot

It happened to me again 🥺


I previously posted in this thread regarding my MBP M1 Pro that got the Death-Blur.

While waiting on some type of resolution I did buy a new Air M2 in January 2024 --- And guess what, 2 weeks ago the same thing now happened to it...


Theory:

Looking back at what i did just before this happened that correlate with things i did on my MBP, I do have a theory of what could be a trigger of this issue.


On both my Mac's that got this issue the common action is that repeatedly did placed my iPhone on the left side of the computer leaning towards the screen. Could this potentially be something that effected the screens magnetic lid sensor 😱 ?


May 28, 2023 08:08 PM in response to trademarked

So, no reinstall helped. The problem just kept coming back. I contacted Apple and they replaced it for free (2 months out of warranty, props to Apple) I just had to pay for the labor because I was using one of their approved service centers since I'm not close to an Apple Store, but since I'm in Thailand at the moment the labor was like $20 lol. Oh, and they did confirm it was a hardware issue.

Extremely Blurry Screen M1 MacBook Pro 16

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