Mail sub folders missing

Hello Irritabe_L,

To help us get a better understanding of the issue, we’d like to ask a few questions.

1. Is this happening in the Apple Mail app, another email app, or are you accessing your email from a web browser only?

2. Were any changes made to your email account or device before this happened? If so, what changes were made?

3. If you access your email account on another device, do the folders appear to be missing on the other devices as well?

The above details will help us plan how to proceed.

If the folders are missing in Mail, please check out this link, which outlines how to manage and organize email in mailboxes on iPhone, and may help: Organize email in mailboxes on iPhone

Organize your mail with mailboxes

You can choose which mailboxes to view, reorder your mailboxes, create new ones, or rename or delete mailboxes. (Some mailboxes can’t be changed.)

To organize your mailboxes, tap  in the upper-left corner, tap Edit, then do any of the following:

* View mailboxes: Select the checkboxes next to the mailboxes you want to include in the mailboxes list.

* Reorder mailboxes: Touch and hold  next to a mailbox until it lifts up, then drag it to the new position.

* Create a new mailbox: Tap New Mailbox in the lower-right corner, then follow the onscreen instructions.

* Rename a mailbox: Tap the mailbox, then tap the title. Delete the name, then enter a new name.

* Delete a mailbox: Tap the mailbox, then tap Delete Mailbox.

Thanks!