Hi Sdokania,
For help with using CarPlay, first double-check your make and model are listed here: iOS - CarPlay - Available Models
If listed, be sure a cable described in the information below found in the article here is being used: Connect iPhone to CarPlay
"Connect using USB
Connect iPhone to your vehicle’s USB port using an Apple-approved Lightning to USB cable.
The USB port may be labeled with the CarPlay logo or an image of a smartphone."
You can also test the steps here with a different cable to see if the issue is resolved. If you need help with CarPlay
If the issue remains, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.