nable to download purchased movie

Long story short, I purchased a movie. It was accidentally deleted from my library. Went to re-download it and this is what happens. I have reached out to Support twice here and once via twitter. I've got zero help. Any thoughts?

Step 1 - Click Buy Movie

Step 2- Confirm Buy Movie

Step 3 - Notifies already purchased and asks to re-download

Step 4 - Back to step 1.

No Movie.

https://youtube.com/shorts/coHpu-5Ey20?feature=share

[Re-Titled by Moderator]