iPhone locked to owner

I got a new phone and am trying to erase my old phone but after I tried it says iPhone locked to owner even after I removed it from iCloud

iPhone XS

Posted on Mar 1, 2023 07:37 PM

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Question marked as Top-ranking reply

Posted on Mar 1, 2023 07:42 PM

You will have to contact the original owner and get them to remove the lock, otherwise the phone will not erase.


If you are the original owner this article may help:

If you forgot your iPhone passcode - Apple Support


5 replies

Mar 1, 2023 08:19 PM in response to Tk1234tk

"iPhone locked to owner: I got a new phone and am trying to erase my old phone but after I tried it says iPhone locked to owner even after I removed it from iCloud"

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Troubleshooting a Locked iPhone:


Please Define New:

Is this new and out-of-the-box, or it is officially a used phone that is "new" to you?


If "New" to You:

This is the site the seller should have used prior to selling it to you:  What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple SupportThe seller should have known better. So, have them use that link, and then let you log in.

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iPhone locked to owner

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