itunes we couldn't make your purchases available

iTunes was working last night, but today every time I launch it I get "We couldn't make your purchases available."


I've tried rebooting, deauthorizing the computer and reauthorizing it, and reinstalling iTunes. Nothing works.


Windows, Windows 10

Posted on Feb 23, 2023 01:33 PM

Reply
1 reply

Feb 25, 2023 11:21 AM in response to nashbridges

Hello nashbridges,


Great trouble shooting on your part so far. We have some additional steps below which can help resolve this:


"If you’re unable to browse, sign in to, or buy music from the iTunes Store in the iTunes app  on your PC, try the following:

  • If you see a message that your computer can’t connect to the iTunes Store, choose another item from the pop-up menu (Podcasts, for example), then click Store again. If your computer still doesn’t connect, make sure your internet connection is working—open a web browser and visit a website. If your internet connection is OK, there may be a problem with the iTunes Store. Try visiting the store again later.
  • Make sure your computer’s date, time, and time zone are set correctly.
  • Make sure your account information is accurate and that you don’t need to correct a problem with a previous purchase. Choose Account > View My Account, then sign in (if necessary). To verify your account information, click Manage Payments next to Payment Information.
  • Make sure the iTunes Store is available in your country or region. See the Apple Support article Availability of Apple Media Services.
  • If you can’t find the song or album you’re looking for, it may not be available for sale. Visit the iTunes Store Requests website, then visit the iTunes Store at a later date to see if the song or album is available.

"

If you have problems using the iTunes Store on PC - Apple Support


Need more help, Contact Apple for support and service

Cheers.


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itunes we couldn't make your purchases available

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