Apple Mail deletes email attachments just before I click on send

Hi. This occasional problem has been happening for a few months and I can't find any help on solving it. Any advice would be gratefully received!

When I add an attachment to an email, either by drag and drop or using the paperclip button, the attachment is added to the email no problem. But then, if I make any further changes to the text, or particularly if I add or delete a recipient, the attachment occasionally disappears. No warning, no flag.

Obviously I've got used to checking, but don't always, meaning I get emails back from clients saying 'You forgot to add the attachment'.

I haven't worked out exactly what triggers the invisible 'Delete attachment' button, it seems to be random. Has anyone else solved this problem?

Mark


MacBook Pro, Catalina 10.15.7

Mail Version 13.4

MacBook Pro 15″, macOS 10.15

Posted on Feb 21, 2023 07:24 AM

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Feb 22, 2023 11:55 AM in response to markgreenwood

Hello markgreenwood,


This appears to be unexpected behavior that you're experiencing with Mail. We'd like to provide you with a few steps that may help resolve the issue and further isolate the behavior:


1. Restart your Mac. This may seem like a simple step to take. However, it refreshes the Mac software. On your Mac, choose Apple menu  > Restart.


2. Start up your Mac in safe mode. Completing this step can help you identify whether issues you’re experiencing are caused by software that loads as your Mac starts up. Your screen may flash and load slower. This is expected behavior for this mode: How to use safe mode on your Mac


3. Verify if the issue occurs in a new user account. This will allow you to determine if the behavior is specific to your account or if it is a system wide issue: Add a user or group on Mac


Let us know if this helps.

Best regards.



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Apple Mail deletes email attachments just before I click on send

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