I cannot add a new family member to family sharing.

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Level 1

7 points

I cannot add a new family member to family sharing.

My husband has an Android, and he has downloaded the Apple Music app, and he has created an Apple ID. I have sent him the text invitation to join my Family Sharing but it keeps saying “not sent” although other texts are fine. When we try “invite others” and put in his Apple ID we get an error message that states “verification failed, error description not available”. We have ensured he is signed out of the app. If anyone can assist with an idea that would be great! Thanks in advance!

iPhone 8 Plus

Posted on Feb 20, 2023 06:45 AM

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Answer 1

Limnos

Level 10

423,983 points

Feb 20, 2023 08:18 AM in response to leandra17

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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I cannot add a new family member to family sharing.

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