Hello,
I am trying to sync my iPhone 12 iOS 15 to my MacBook running most recent El Captain and most up to date iTunes. But when I try to open Mobile Device Updater nothing happens. It doesn’t load up or anything. Any suggestions?
Hello Dtowncuz,
Thank you for using Apple Support Communities. We’d like to assist and recommend some steps to help out. First, there are some basic steps you can try. To help refresh things, restart both your iPhone and your MacBook:
1.) Shut down or restart your Mac - Apple Support
2.) Restart your iPhone - Apple Support
When your MacBook restarts, try connecting in a different USB port. Disconnect other accessories that might be connected as well. If you have any security firewalls or anti-virus programs installed, temporally disable them. This can sometimes cause interference with communications.
If that doesn't help, we recommend that you update your iPhone to the latest iOS version. This also includes various fixes as well. Just in case, this resource can guide you on how to update your iPhone via your Settings menu:
Update your iPhone or iPad - Apple Support
1.)Back up your device using iCloud.
2.)Plug your device into power and connect to the internet with Wi-Fi.
3.)Go to Settings > General, then tap Software Update.
4.) If you see more than one software update option available, choose the one that you want to install.
5.) Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
Feel free to keep us posted on your results. Thank you for using Apple Support Communities.
Hello Dtowncuz,
Thank you for using Apple Support Communities. We’d like to assist and recommend some steps to help out. First, there are some basic steps you can try. To help refresh things, restart both your iPhone and your MacBook:
1.) Shut down or restart your Mac - Apple Support
2.) Restart your iPhone - Apple Support
When your MacBook restarts, try connecting in a different USB port. Disconnect other accessories that might be connected as well. If you have any security firewalls or anti-virus programs installed, temporally disable them. This can sometimes cause interference with communications.
If that doesn't help, we recommend that you update your iPhone to the latest iOS version. This also includes various fixes as well. Just in case, this resource can guide you on how to update your iPhone via your Settings menu:
Update your iPhone or iPad - Apple Support
1.)Back up your device using iCloud.
2.)Plug your device into power and connect to the internet with Wi-Fi.
3.)Go to Settings > General, then tap Software Update.
4.) If you see more than one software update option available, choose the one that you want to install.
5.) Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
Feel free to keep us posted on your results. Thank you for using Apple Support Communities.
Hey there Dtowncuz,
Thank you for keeping us updated. We're glad to hear we were able to sort this issue out together! If you encounter any other technical issues, please create a new post and we'll do our best to help you out.
Thank you for using Apple Support Communities. Take care!
This helped thank you!
Good to hear you were able to fix things. Do you recall what you downloaded via Software Update?
tt2
MobileDeviceUpdater Not working OS 10.11.6 ITunes 12.8.2.3
