MacBook Pro 14 M2 2023 Ventura 13.2 (and 13.2.1) Not recognising Verbatim or Dell USB CD/DVD Writer

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35 points

MacBook Pro 14 M2 2023 Ventura 13.2 (and 13.2.1) Not recognising Verbatim or Dell USB CD/DVD Writer

I’ve been reading about the issue’s people were having with Pioneer USB Optical drives not working since Ventura 13.2 as I’ve just got my first MacBook Pro 14” M2 2023 which started off with Ventura 13.2 and the only thing I haven’t got working is both of my CD/DVD Writers (Dell and a brand new Verbatim USB-C DVD Writer). Both when plugged in to all of my USB-C ports cause the ‘Allow Accessory Device” prompt which I of course allow. However after doing so nothing is detected or shows up on the system in Finder. Both drives immediately upon plugging in to the MacBook also just blink the led light at the front of the drive and make a continuous tick noise with the blinking of the light.

I’ve been waiting for a fix for this and saw some say after installing 13.2.1 their Pioneer drives are now being recognised. So I updated the MacBook OS to 13.2.1 and excitedly connected my Verbatim drive. No change whatsoever. Tried the Dell drive and same problem still. What’s going on? Everything else works perfect. My external USB SanDisk SSD works perfectly on any of the USB-C ports as does memory sticks etc. Just not either of my external USB optical drives.

I read about resetting SMC and NVRAM but then realised this isn’t something you need to do with Apple Silicon M1/M2 chips. Please help!

Posted on Feb 18, 2023 06:18 AM

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Answer 1

lastcoyote Author

Level 1

35 points

Feb 19, 2023 06:05 PM in response to JessS19

Thanks for the reply but I’m afraid none of that helps. Firstly its not a Dell hard drive. Also this info is just cut and paste from the web and is rather generic usb device trouble shooting. I already said above I’ve tried it in all usb-c ports and that my other usb devices work fine on these ports.

My suspicion is that for whatever reason the 13.2(.1) OS isn’t identifying what the external usb cd drives are. The Verbatim drive is their new USB 3.2 type C connector drive and I have it connected using an appropriate spec usb-c to usb-c cable direct to any of the MacBook Pro’s usb-c ports so it can’t be a power issue.

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Answer 2

lastcoyote Author

Level 1

35 points

Apr 3, 2023 11:36 AM in response to teramsey1

My drives wouldn’t even show in system info.

I managed to get my Verbatim DVD drive working by first connecting it to a usb c hub (with 3.0 type A sockets) thats then connected to usb c port on the MacBook Pro M2. Still hoping Apple fix it so it can connect directly at some point.

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Answer 3

JessS19

Community Specialist

Feb 19, 2023 05:15 PM in response to lastcoyote

Greetings lastcoyote,

If you are having issues with your Dell hard drive, try the steps below:

"Check the power, port, and cable connections: Make sure the USB device is turned on and its cables are properly connected. If your computer has more than one USB port , switch the device’s cable to another port. If you still can’t use the device, contact the manufacturer for more information.

If you can use the device after switching ports, connect another device to the first port. If you can’t use this device, shut down the computer and unplug it from the power outlet. Wait about a minute, then plug it back into the power outlet and start up your computer.

If you still can’t use a device with the port, your computer may need to be serviced. See Find out how to service or repair your Mac.

Check for missing software: Make sure you installed the latest software for your device. Visit the manufacturer’s website for any updates.

Check the USB hub: If the device is connected to a USB hub, make sure the device and the hub are the same speed. Connect USB 3.0 SuperSpeed devices to a USB 3.0 SuperSpeed HUB, USB 2.0 Hi-Speed devices to a USB 2.0 Hi-Speed hub, and so on.

If the device doesn’t have a power cord and is plugged into another USB device that doesn’t have a power cord: Try plugging the device directly into your computer’s USB port or into a USB device that does have a power cord. You might need to disconnect and reconnect the other device as well, if it has stopped responding.

If you have many devices connected to your Mac: Disconnect all USB devices except the device you’re testing, an Apple keyboard, and an Apple mouse. Make sure that the device is connected directly to the computer, and that any hubs or extension cables are disconnected. If you can use the device now, the problem may be with one of the other USB devices or hubs you had connected to your computer. Try reconnecting them, one by one, to your computer. When you find the device causing the problem, review its documentation for further troubleshooting steps.

Verify that the device appears in System Information: On your Mac, press and hold the Option key, then choose Apple menu > System Information.

In the window that appears, see if the USB device is listed below Hardware in the list on the left. If the device appears but does not work, review the device’s documentation for further troubleshooting steps.

Reopen apps: Quit and reopen any apps that use the device.

Restart your Mac: Choose Apple menu > Restart." If a USB device doesn’t work with Mac

If the issue continues, contact Dell for further guidance. https://www.dell.com/support/incidents-online/en-us/contactsupport

Best wishes.

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Answer 4

Apr 3, 2023 09:31 AM in response to lastcoyote

I have the exact same problem. Brand new M2 Mac Book Pro connect to external Dell USB DVDRW Drive(model GP61NB60) input 5V 1.6A

I have it connected directly to the thunderbolt connection via apple purchased USB to USB-C adaptor. Running Ventura 13.2.1 and hardware shows Dell DVD recognized on the USB bus, but will not work.

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MacBook Pro 14 M2 2023 Ventura 13.2 (and 13.2.1) Not recognising Verbatim or Dell USB CD/DVD Writer

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