Not receiving all emails to custom domain address in iCloud+

I recently migrated from Google Workplace to iCloud+ and using my custom domain email addresses. The domain is with Squarespace. Everything seems to be correctly updated as far as I know, however I am not receiving ALL of my emails. I am getting most of them, but I've noticed there are a few things like some newsletters or email subscriptions aren't coming in. Nothing seemingly too important, but it does have me worried about what else I might be missing, especially if it's a billing/banking email I'm not getting.


My junk mail folder is always empty, so they aren't going there. And as far as I know there is no way to check anywhere in iCloud if there is a list of blocked emails i can approve or something? I am assuming they are just bouncing back to the sender as undeliverable? I'm not sure how I would go about testing this or figuring it out. I tried contacting Apple support but they were unable to help in any way.

Posted on Feb 16, 2023 07:08 AM

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Feb 17, 2023 04:18 PM in response to Phillip Dwyer

Hi Phillip Dwyer,


Thanks for reaching out about your email. We'd be happy to take a look at this with you!

While we know this is a custom domain, since you're using it with iCloud Mail, let's go ahead and follow the steps here: If iCloud Mail isn't working - Apple Support This contains some fantastic general steps that can help resolve the behavior with not receiving all emails.



If those don't help, we'd like to learn a bit more so we know better how to help.


Do you have more than one email address? If so, is it happening with all?

Which device are you using?

Does the device have the software update?

  • iOS 16.3.1
  • macOS 13.2.1



We look forward to hearing back from you.


Feb 18, 2023 05:44 AM in response to ManJor

Thank you for your help. I can send and receive emails. But I am not receiving everything.


I am only using one email address.

I am using the latest software updates on both macOS and iOS.


I've tried unsubscribing and resubscribing to the email newsletters I know I'm not receiving and I still don't get them. As I said the ones I know I'm not getting aren't super important, but it worries me that I may be missing important emails that I don't know about.

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Not receiving all emails to custom domain address in iCloud+

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