Why can’t I use my face id
Why can’t I use my face password
iPhone 11, iOS 16
Question marked as
User profile for user:
ryane77
User level:
Community Specialist
Hello shantel59,
Welcome to Apple Support Communities.
We understand that you are not able to use Face ID. We are happy to help.
These steps may help: If Face ID isn't working on your iPhone or iPad Pro - Apple Support. The best steps will depend on exactly what's happening, but it sounds like this setting will be a good place to start:
Check your Face ID settings
To check your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is set up and that the features you're trying to use Face ID with are turned on.
Let us know if you have further questions.
Take care.