Can't shuffle

Hello rupca,

Based on what you've shared it sounds like you may be experiencing an issue with CarPlay specifically. If this is correct, get started here: If you need help with CarPlay - Apple Support

"If CarPlay doesn't work like you expect, learn what to do.

1. Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
2. Restart your iPhone and your car. 
3. Make sure that Siri is on.
4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."

Should this not describe your issue please share more about your set up and what behavior you're seeing when using the Music app. This will help facilitate additional replies from the community.

Regards!

Basic turn it off and on again. We have all do e that! At the start of every next song? The shuffle control releases and no longer shuffles.

this is CLEARLY a fail in CarPlay not keeping up with Apple.

VW says to get help from Apple. Apple says it is VW's problem. CUSTOMERS PAY THE PRICE!