Photos having black boxes instead of pics
I have black boxes showing up as my photos instead of the pic. Screenshots show up but that is it. How is this problem fixed? Very frustrating!!!
User profile for user:
Gena_D
User level:
Community Specialist
Hello Modeen63,
There are many reasons why you might be seeing black boxes in place of your photos. Please take a look at the possibilities listed below:
- Your internet connection might be weak or missing. Try testing on a cellular connect on your iPhone instead of a Wi-Fi one. Or try a different Wi-Fi network: Connect to Wi-Fi on your iPhone, iPad, or iPod touch.
- The photos could be not downloaded. Try tapping one of the boxes to see if it downloads from iCloud: iCloud Photos
- Your iPhone may need to be restarted: Restart your iPhone - Apple Support
- The issue could be related to outdated or beta iOS software. Make sure you are updated to the most recent public iOS release (iOS 16.3): Update your iPhone or iPad.
We hope this helps. Let us know if we can assist with anything else at all. Take care.