remove apple id from used ip

I purchased a used ipad that still has previous owners apple id in it. how do i delete?



iPad

Posted on Feb 2, 2023 12:33 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 12:41 PM

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


Click on this link to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ), or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.



2 replies
Question marked as Top-ranking reply

Feb 2, 2023 12:41 PM in response to 43millcreek

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


Click on this link to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ), or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.



Feb 2, 2023 12:53 PM in response to 43millcreek

43millcreek wrote:

I purchased a used ipad that still has previous owners apple id in it. how do i delete?



Return the iPad to the seller to resolve and clear the lock, or for a refund.


If this is the all-too-common case and the seller has disappeared, you got scammed. This iPad will never be useful to you. We can't help, and Apple—absent proof you don't have—won't help.


You might contact the selling platform and notify them, and/or local police if that's an option. Neither will likely get this iPad usable for you.


The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community


Usual outcome—when the seller has vanished—is to recycle it.


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remove apple id from used ip

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