Do No Disturb Being displayed When Phone is Not in DND Mode

Hello Lightngsvt,

To help ensure your device is using the latest improvements and fixes be sure to update the iPhone to the latest available iOS version. Currently the latest version is iOS 16.3, and this page can help with updating if needed: Update your iPhone or iPad - Apple Support

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

If it occurs on iOS 16.3 without a Focus enabled at the time, the steps below may be able to help resolve things:

1. Head to Settings > Focus.

2. Turn ‘Share Across Devices’ to On if it is currently off.

3. Enable one of the default Focus states, such as Do Not Disturb.

4. Wait a few seconds, then turn that Focus state off

5. Have the contact check and see if they still see the same alert.

If nothing above has helped then you may use this link to reach out to Apple Support to investigate further: Apple Support

Cheers.