Why doesn’t it let me use my Apple balance

Hi engy68,

Welcome to the Apple Community.

Re: Why doesn’t it let me use my Apple balance

Your Apple ID is the account that you use to access all Apple services

and make all of your devices work together seamlessly. After you log in,

you can use the App Store, iCloud, iMessage, Apple Music, Apple TV+ and more.

Your Apple ID balance can generally be used for purchases from Apple, although some purchases may require a credit-card on file, even if paid with Apple ID Balance.

Apple support have articles online that may be helpful:

Eg: See what payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple ID - Apple Support

and

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support

Or

How to: Add money to your Apple Account balance - Apple Support

If needed: How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support

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Re: it won’t let me it use my Apple Cash / 11 dollars down the drab any tips

Send and receive money with Apple Cash – Apple Support

Says: Use Apple Cash to send and receive money with people you know.

Add money to Apple Cash - Apple Support

says: "How to view your balance:

Also: If you want, you can:

Transfer money in Apple Cash to your bank account or debit card

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More support, if needed:

App Store - Official Apple Support

or

Apple Cash Support

or

Apple ID — Official Apple Support

All the best :-)